compliance

Privacy policy 

Our Commitment to You

 

Thank you for showing interest in our service. In order for us to provide you with our service we are required to collect and process certain personal data about you and your activity. By entrusting us with your personal data, we would like to assure you of our commitment to keep such information private. We have taken measurable steps to protect the confidentiality, security and integrity of this data. We encourage you to review the following information carefully.

 

Grounds for data collection

 

Processing of your personal information (meaning, any data which may potentially allow your identification with reasonable means; hereinafter “Personal Information”) is necessary for the performance of our contractual obligations towards you and providing you with our services, to protect our legitimate interests and for compliance with legal and financial regulatory obligations to which we are subject. When you use our services, you consent to the collection, storage, use, disclosure and other uses of your Personal Information as described in this Privacy Policy.

 

How do we receive information about you?

 

We receive your Personal Information from various sources:

  1. When you voluntarily provide us your personal details in order to create a ProperTrade account (for example, your name and email address);
  2. When you use or access our site and services, in connection with your use of our services (for example, your financial transactions);
  3. From third party providers and services, such as credit reference agencies, fraud prevention agencies, identity verification vendors, banks, authentication service providers and public registers.

 

What type of information we collect?

 

In order to open a ProperTrade account, and in order to provide you with our services we will need you to collect the following information: Personal Information We collect the following Personal Information about you:

 

Registration information – your name, email address, phone number, occupation, country of residency, and your age (in order to verify you are over 18 years of age and eligible to participate in our service).

 

Voluntary information – when you communicate with us (for example when you send us an email or use a “contact us” form on our site) we collect the personal information you provided us with.

 

Financial information – by its nature, your use of our services includes financial transactions, thus requiring us to obtain your financial details, which includes, but not limited to your payment details (such as bank account details and financial transactions performed through our services).

 

Technical information – we collect certain technical information that is automatically recorded when you use our services, such as your IP address, MAC address, device approximate location

 

Non-Personal Information

 

We record and collect data from or about your device (for example your computer or your mobile device) when you access our services and visit our site. This includes, but not limited to: your login credentials, UDID, Google advertising ID, IDFA, cookie identifiers, and may include other identifiers such your operating system version, browser type, language preferences, time zone, referring domains and the duration of your visits. This will facilitate our ability to improve our service and personalize your experience with us. If we combine Personal Information with non-Personal Information about you, the combined information will be treated as Personal Information for as long as it remains combined.

 

Tracking Technologies

 

When you visit or access our services we use (and authorize 3rd parties to use) pixels, cookies, events and other technologies (“Tracking Technologies”). Those allow us to automatically collect information about you, your device and your online behavior, in order to enhance your navigation in our services, improve our site’s performance, perform analytics and customize your experience on it. In addition, we may merge information we have with information collected through said tracking technologies with information we may obtain from other sources and, as a result, such information may become Personal Information.

 

How do we use the information we collect?

 

  • Provision of service – we will use your Personal Information you provide us for the provision and improvement of our services to you.

 

  • Marketing purposes – we will use your Personal Information (such as your email address or phone number). For example, by subscribing to our newsletter you will receive tips and announcements straight to your email account. We may also send you promotional material concerning our services or our partners’ services (which we believe may interest you), including but not limited to, by building an automated profile based on your Personal Information, for marketing purposes. You may choose not to receive our promotional or marketing emails (all or any part thereof) by clicking on the “unsubscribe” link in the emails that you receive from us. Please note that even if you unsubscribe from our newsletter, we may continue to send you service-related updates and notifications, or reply to your queries and feedback you provide us. o Opt-out of receiving marketing materials – If you do not want us to use or share your personal information for marketing purposes, you may opt-out in accordance with this “Opt-out” section. Please note that even if you opt-out, we may still use and share your personal information with third parties for non-marketing purposes (for example to fulfil your requests, communicate with you and respond to your inquiries, etc.). In such cases, the companies with whom we share your personal information are authorized to use your Personal Information only as necessary to provide these non-marketing services.

 

  • Analytics, surveys and research – we are always trying to improve our services and think of new and exciting features for our users. From time to time, we may conduct surveys or test features, and analyze the information we have to develop, evaluate and improve these features

 

. • Protecting our interests – we use your Personal Information when we believe it’s necessary in order to take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, investigate and protect ourselves from fraud, protect the security or integrity of our services and protect the rights and property of ProperTrade, its users and/or partners.

 

  • Enforcing of policies – we use your Personal Information in order to enforce our policies, including but limited to our Terms, or Client Agreement.

 

  • Compliance with legal and regulatory requirements – we also use your Personal Information to investigate violations and prevent money laundering and perform due diligence checks, and as required by law, regulation or other governmental authority, or to comply with a subpoena or similar legal process.

 

With whom do we share your personal information?

 

  • Internal concerned parties – we share your information with companies in our group, as well as our employees limited to those employees or partners who need to know the information in order to provide you with our services.

 

  • Financial providers and payment processors – we share your financial information about you for purposes of accepting deposits or performing risk analysis. • Business partners – we share your information with business partners, such as storage providers and analytics providers who help us provide you with our service.

 

  • Legal and regulatory entities – we may disclose any information in case we believe, in good faith, that such disclosure is necessary in order to enforce our Terms or Client Agreement, take precautions against liabilities, investigate and defend ourselves against any third party claims or allegations, protect the security or integrity of the site and our servers and protect the rights and property of ProperTrade, its users and/or partners. We may also disclose your personal information where requested by our supervisor (the International Financial Services Commission Martial Islands), or any other regulatory authority having control or jurisdiction over us, you or our associates or in the territories we have clients or providers, as a broker.

 

  • Merger and acquisitions – we may share your information if we enter into a business transaction such as a merger, acquisition, reorganization, bankruptcy, or sale of some or all of our assets. Any party that acquires our assets as part of such a transaction may continue to use your information in accordance with the terms of this Privacy Policy.

 

How we protect your information

 

We have implemented administrative, technical, and physical safeguards to help prevent unauthorized access, use, or disclosure of your personal information. Your information is stored on secure servers and isn’t publicly available. We limit access of your information only to those employees or partners that need to know the information in order to enable the carrying out of the agreement between us. You need to help us prevent unauthorized access to your account by protecting your password appropriately and limiting access to your account (for example, by signing off after you have finished accessing your account). You will be solely responsible for keeping your password confidential and for all use of your password and your account, including any unauthorized use. While we seek to protect your information to ensure that it is kept confidential, we cannot absolutely guarantee its security. You should be aware that there is always some risk involved in transmitting information over the internet. While we strive to protect your Personal Information, we cannot ensure or warrant the security and privacy of your personal Information or other content you transmit using the service, and you do so at your own risk.

 

Retention

 

We will retain your personal information for as long as necessary to provide our services, and as necessary to comply with our legal obligations, resolve disputes, and enforce our policies. Retention periods will be determined taking into account the type of information that is collected and the purpose for which it is collected, bearing in mind the requirements applicable to the situation and the need to destroy outdated, unused information at the earliest reasonable time. Under applicable regulations, we will keep records containing client personal data, trading information, account opening documents, communications and anything else as required by applicable laws and regulations.

 

HOW TO CONTACT US? If you decide to terminate your account, you may do so by emailing us at [email protected] If you terminate your account, please be aware that personal information that you have provided us may still be maintained for legal and regulatory reasons (as described above), but it will no longer be accessible via your account.

 

Updates to this Policy This Privacy Policy is subject to changes from time to time, at our sole discretion. The most current version will always be posted on our website (as reflected in the “Last Updated” heading). You are advised to check for updates regularly. In the event of material changes, we will provide you with a notice. By continuing to access or use our services after any revisions become effective, you agree to be bound by the updated Privacy Policy.

KYC POLICY

PROPERTRADE– TERMS AND CONDITIONS FOR THE USE OF THE WEBSITE

 

Trademarks-Intellectual Property Rights ProperTrade (the ‘Company’) is the owner of the Copyright in the pages and in the screens displaying this website, and in the information and material therein and in their arrangement, unless otherwise indicated. The Company holds the exclusive rights or license to use or any other license for all kinds of trade names and trademarks contained and/or appearing in this website.

 

Change of Information and Materials

 

All information and materials contained in the website of the Company, and all terms, conditions, prerequisites and descriptions contained herein, are subject to change without any prior notice.

 

Limitation of Liability

 

The Company does not provide any warranty as to the accuracy, adequacy or completeness of the information and materials contained in its websites and expressly rejects any liability for any errors and/or omissions in this regard. The Company does not provide any warranty of any kind implied expressed or statutory, including but not limited to the warranties of non-infringement of third party rights, title, merchantability, fitness for a particular purpose and freedom from computer virus, in conjunction with the information and materials thereof. Hyperlinks to other internet resources are followed at your risk; the content, accuracy, opinions expressed and other links provided by these resources are not controlled, investigated, verified, monitored and/or endorsed by the Company. The Company shall not be liable for a) any damages, losses or expenses which arise in connection to this website or its use or inability to use by any person or in connection to the inability to execute an order, error, omission, interruption, fault, delay in operation or transmission, computer viruses, communication failure or line or system failure, even if the Company or its representatives have been informed about the possibility of such damages, losses or costs and b) for errors or inaccuracies in the transmission process of data and/or Orders for CFDs and/or any instructions from the client/visitor of the site, interference, fraudulent impersonation, breaking of secret access codes, erroneous recording or transmission of message or system failure due to force majeure or for whatever other reason which is not due to breach of the above either by the Company. The Company shall not be liable for any damage that may occur to the hardware or software of the user that may arise as a result of the use of this website and/or land or in connection of this website with other websites/hypertext links or internet resources.

 

Intended Users

 

This website is not intended for any person or entity in any jurisdiction or country where such distribution or use would be contrary to local law or regulation.

 

Cookies

 

When you use our software, it will enable us to use cookies in relation to your access to our website. Cookies are small files of information, which often include a unique identification number or value, which are stored on your computer’s hard drive as a result of you using this trading software and accessing the website. The purpose of this information is to provide you with a more relevant and effective experience on the website, including presenting webpages according to your needs or preferences. Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. Some of our business partners (e.g. advertisers) use cookies on our website(s). We have no access to, or control over, these cookies. The cookies do not contain personally identifying information nor are they used to identify you. You may choose to disable the cookies. However, you may not be able to access some parts of this website if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. For further information about cookies and how to disable them, please refer to http://www.allaboutcookies.org./

 

Third Party Links Our website(s) contain links to websites operated by other parties. We provide the links for your convenience, but we do not review, control or monitor the privacy or other practices of websites operated by other. We are not responsible for the performance of websites operated by third parties or for your business dealings with them.

 

Personal Data

 

I, the user of this website, hereby agree that: (i) The Company has the right to process Personal Data in order to support, promote and realize our relations. (ii) The Company will not communicate or disclose such Personal Data to any third party, unless pertaining to: (1) a company/companies to which the Company has partly or fully assigned the realization of the processing of such data in accordance with the law, (2) such communication or disclosure which may be required by law or by a court decision and (3) where I am a client of the Company according to the Privacy Policy which also applies to me. (iii) Unless otherwise specifically instructed by me, the Company will have the right to use such personal data, with the exception of Sensitive Personal Data, in order to remotely promote its financial products and/or any products/services provided by other affiliated companies. (iv) The above will apply both to current Clients of the Company and to applicants for any service, irrespective of whether their application may be accepted or rejected. Regarding the clients of the Company, the Privacy Policy also applies.

 

Governing Law Use of this site shall be governed by Laws of Marshall Islands By accessing the Company’s website and any pages linked thereto, I agree to be bound by the terms and conditions as described above.

AML POLICY

The objective of Anti-Money laundering procedures that Proper-Trade.com implements is to ensure that customers engaging in certain activities are identified to a reasonable standard, while minimizing the compliance burden and impact on legitimate customers.

 

MONEY LAUNDRING

Money Laundering is the act of converting money or other monetary instruments gained from illegal activity into money or investments that appear to be legitimate, so that its illegal source cannot be traced. Domestic and international laws that apply to companies, whose customers can deposit and withdraw funds from their accounts, make it illegal for Proper-Trade.com company, or its employees or agents, to knowingly engage, or attempt to engage in a monetary transaction of criminally derived property.

 

IMPLEMENTED PROCEDURES

The objective of Anti-Money laundering procedures that Proper-Trade.com implements is to ensure that customers engaging in certain activities are identified to a reasonable standard, while minimizing the compliance burden and impact on legitimate customers. Proper-Trade.com is committed to assisting governments combat the threat of money laundering and financing terrorist activities around the world. For that purpose Proper-Trade.com has set up a highly sophisticated electronic system. This system documents and verifies client identification records, and tracks and maintains detailed records of all transactions.

 

Proper-Trade.com carefully tracks suspicious and significant transaction activities, and reports such activities “providing timely and comprehensive information” to law enforcement bodies. To uphold the integrity of reporting systems and to safeguard businesses, the legislative framework provides legal protection to providers of such information.

 

In order to minimize the risk of money laundering and financing terrorist activities, Proper-Trade.com neither accepts cash deposits nor disburses cash under any circumstances. Proper-Trade.com reserves the right to refuse to process a transfer at any stage, where it believes the transfer to be connected in any way to money laundering or criminal activity. For the avoidance of any doubt, Proper-Trade. Company detain or postpone payments for a set period of time at its own discretion. It is forbidden for Proper-Trade.com to inform customers that they have been reported for suspicious activity.

ADDITIONAL DISCLOSURES

For the purpose of complying with Anti-Money laundering laws, Proper-Trade.com requires two different documents to verify the identity of the customer.

The first document we require is a legal government-issued, identifying document with the picture of the customer on it. It may be a government-issued passport, driver’s license (for countries where the driver’s license is a primary identification document) or local ID card (no company access cards).

The second document we require is a bill with the customer’s own name and actual address on it issued 3 months ago at the earliest. It may be a utility bill, a bank statement, an affidavit, or any other document with the customer’s name and address from an internationally recognized organization.

Proper-Trade.Com also requires a completed and physically or digitally-signed account application form to be submitted to the company.

Customers are required to submit up to date identification and contact information in a timely manner, as soon as changes occur.

Documents in non-western letters must be translated into English by an official translator; the translation must be stamped and signed by the translator and sent together with the original document with a clear picture of the customer on it.

DEPOSITS AND WITHDRAWALS

Proper-Trade.com requires all deposits, where the name of the originating customer is present, to come from the name matching the name of the customer in our records.

Third party payments are not accepted.

As for withdrawals, money may be withdrawn from the same account and by the same way it was received. For withdrawals where the name of the recipient is present, the name must exactly match the name of the customer in our records. If the deposit was made by wire transfer, funds may be withdrawn only by wire transfer to the same bank and to the same account from which it originated. If the deposit was made by means of electronic currency transfer, funds may be withdrawn only by the means of electronic currency transfer through the same system and to the same account from which it originated.

GENERAL FEES

ProperTrade General Fees

Last Updated On January 22, 2018

 

Please find below information regarding relevant fees for ProperTrade clients.

  1. Withdrawal Fees
Method Fees
Credit Card

Debit Card

Prepaid Card

3.5%
Wire Transfer 3000 JPY

20 CHF

30 USD

24 EUR

1800 RUB

183 CNY

20 GBP

Ewallets:

Neteller / OKpay

Perfect Money/Moneybookers (Skrill)

Qiwi

Webmoney

 

 

3.5%

2%

3.5%

0.9 %

 

Notwithstanding the aforesaid table, in the following circumstances the Company reserves the right to charge a withdrawal fee at an amount equal to 50 EUR (or the equivalent amount according to the denominated currency of the Client’s Trading Account):

If there is insignificant (one single position placed on the Trading Account only) or no trading activity in the Client’s Trading Account prior to the submission of the withdrawal request.

If the Client fails to provide to the Company accurate and/or necessary and/or adequate information/documentation for the verification of his/her/its identity and/or address as may be requested from time to time by the date of submitting a withdrawal request.

If the Company decides to process a refund to the Client due to his/her/its failure to provide to the Company accurate and/or necessary and/or adequate information/documentation for the verification of his/her/its identity and/or address as may be requested from time to time and/or for any other reason the Company deems necessary.

 

  1. Inactivity Fees

Fees may be payable by you by virtue of the fact that the Trading Platform is continually provided to you for trading, regardless of your actual use. If there are no transactions (deposits, withdrawals or trading activity) on your Trading Account for a period of at least two (2) months or more, the Company reserves the right, to charge a monthly inactivity fee on your Trading Account, in return for the provision of the continued availability of your Trading Account. You agree that you are liable to and will pay the applicable fee as notified to you from time to time and that we may deduct such fee from any funds held by us on your behalf. The monthly inactivity fee shall increase as the total period of inactivity increases.  The exact fee schedule will be calculated according to the currency denomination of your Trading Account and is set out as follows or as changed by the Company from time to time and notified to the Client:

 Inactivity period  Monthly Trading Account Inactivity Fee
 0 to 2 months  0
 2 to 3 months  80 EUR or the equivalent amount in the client’s currency as per the exchange rate that day.
 3 to 6 months  120 EUR or the equivalent amount in the client’s currency as per the exchange rate that day.
 Over 6 months  200 EUR or the equivalent amount in the client’s currency as per the exchange rate that day.

 

In the event of inactivity, the Company reserves the right to deduct the full amount of all active bonus(es) from the current balance of the account along with all profits related to the bonus issued by the Company in accordance with the Company’s Symmetrical Bonus Method protocols, as described in our Bonus Terms and Conditions.

  1. Maintenance Fee

Maintenance Fee will be charged each month, regardless if there are transactions (deposits, withdrawals or trading activity) on your Trading Account or not. However, if for a period of at least two (2) months or more, there will be no transactions in your Trading Account, the Company reserves the right, to charge a monthly inactivity fee, in accordance with Section 2 above, instead of Maintenance Fee.

You agree that you are liable to and will pay the applicable fee as notified to you from time to time and that we may deduct such fee from any funds held by us on your behalf.  The exact fee will be calculated according to the currency denomination of your Trading Account and is set out as follows or as changed by the Company from time to time and notified to the Client:

 Monthly Maintenance Fee  10 EUR
  1. *Spread Information

*Please note that this apply only for CFDs

Spread is the difference between the bid (sell) and ask (buy) price. The difference is presented in pips and reflects the cost of opening a position.

  1. *Swap Information

*Please note that this apply only for CFDs

Swap is the interest added or deducted from the value of your position and is only charged when a position is held open overnight.

For commodities and indices there is a fixed swap fee for keeping the position open overnight.

  1. Deposit Fees

There are no deposit fees charged to the client.

  1. Commission Fees

There are no commissions charged to the client.

  1. Financing Fees

There are no financing fees charged to the client.

List of Payment Service Provider (PSPs):

 

Please find below the list of PSP companies in cooperation with their listed country headquarters and supervising authorities:

 Name of Payments Service Provider  Country of Establishment  Regulatory Authority
 Skrill International Payments Limited  United Kingdom, GB  Financial Conduct Authority
 Paysafe Financial Services Limited (Neteller)  United Kingdom, GB  Financial Conduct Authority
 Safecharge  Cyprus, CY  Central Bank of Cyprus
 eMerchant  United Kingdom, GB  Financial Conduct Authority
 MoneyNetlnt Limited  United Kingdom, GB  Financial Conduct Authority
 Acapture  Netherlands, NL  Dutch Central Bank
 Okpay  Cyprus, CY  Unregulated
 Perfect Money  Swiss, CH  Unregulated
 Gate2shop  Cyprus, CY  Unregulated